frenzyplus.com
We inform that we apply personal data protection regulations – GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.04.2016). This Privacy Policy defines the ways of using and protecting personal data of Customers using the website www.frenzyplus.com, hereinafter referred to as "Frenzy+ website".
§ 1. Customer personal data controller
The personal data controller of Frenzy+ website Customers is RENATA WIERUCKA-FRASIK "VITBERGBIS", headquartered in Krakow at ul. Siemomysła 10, 30-571 Kraków, Tax ID: 6791774390, REGON: 351405274, hereinafter referred to as "Frenzy+".
§ 2. Data Collection Method
Customer personal data is provided by Frenzy+ website users voluntarily in order to use products and services offered by the Frenzy+ website. Failure to provide specific data may limit the ability to use the Frenzy+ website or specific services.
The above data is processed based on Customer consent, which is given by checking the appropriate field on the order form and registration form of individual Customer Account. Frenzy+ collects such Customer data as: name and surname, email address, delivery address. When Customer creates an individual Customer Account on the Frenzy+ website, they may be asked to provide additional data such as phone number.
The Administrator undertakes to maintain confidentiality related to personal data, proper protection against third party access and use inconsistent with this privacy policy. The Administrator undertakes to make efforts to maintain proper security of Customer personal data.
§ 3. Cookies
By using the Frenzy+ website, Customer consents to the use of cookies to ensure convenience while browsing the Frenzy+ website. No cookies used on Frenzy+ websites collect information that would allow identification of users. Frenzy+ uses Google Analytics and Facebook Pixel services, which have their own privacy policies. We use these tools to analyze website traffic and conduct remarketing activities.
What is a cookie?
In today's world, virtually every website uses cookies. They consist of small text files stored on the User's end device. They are created by your web browser and store settings and information needed (and often necessary) for proper functioning of the website. During subsequent visits to the website from the same device, the browser can check if there are cookies storing important information and send them again to the visited website that previously saved the cookie on your device. This way the website can recognize that the user has visited it before and, for example, adapt the presented content to the recipient.
Cookie Benefits
Cookies make it easier for Users to use websites they have previously visited. If the User uses the same device and browser as before, this allows remembering their preferences and properly displaying the website adapted to their individual needs. Cookies allow creating statistics that help understand how Users use the website, which allows improving its structure and content. They also allow maintaining the Website User session (after logging in), so each subsequent subpage of the Frenzy+ website does not require re-logging.
Cookie Control and Deletion
The User can change the way they use cookies at any time. Most browsers offer the ability to accept or reject all cookies, accept only certain types, or inform the User every time a website tries to save them. The User can also easily delete cookies that have already been saved on the device by the browser.
Cookie management and deletion capabilities vary depending on the browser used. All necessary information can be found by the User using the Help function in their browser or by visiting http://www.aboutcookies.org, which explains how to control and delete cookies in the most popular browsers. Remember that blocking all cookies may cause difficulties in operation or completely prevent using some website functionalities.
§ 4. Purpose and Duration of Data Processing
All data provided by the Customer will be processed by Frenzy+ for the purpose of:
- order fulfillment
- using individual Customer Account
- ensuring contact between Customer and Frenzy+
- informing Customer about Frenzy+ products, services and promotions
- profiling Customer shopping preferences to adapt offer to individual needs
- conducting remarketing activities and personalizing advertising content
- analyzing shopping behaviors to optimize offer and shopping experience
- pursuing claims related to business activity
All this is done to the extent that it does not violate the provisions of the Data Protection Act of 10 May 2018.
Depending on Customer consent, the provided personal data, especially email address and mobile phone number, may be used for sending free newsletter by Frenzy+ containing commercial information within the meaning of the Act of July 18, 2002 on electronic services. Consent to newsletter subscription can be withdrawn at any time.
For this purpose, use the link attached to each message sent to our customer as part of the newsletter. The Customer has the ability to decide to what extent their personal data will be used. In particular, they may submit a declaration of will withdrawing consent to receiving the newsletter. The Customer has the right to supplement, update, correct personal data, temporarily or permanently suspend their processing or delete them if they are incomplete, outdated, false or were collected in violation of legal provisions or are no longer necessary for the purpose for which they were collected, as well as the right to object, in cases provided for in GDPR, also when Frenzy+ intends to process data for marketing purposes or transfer them to another data controller.
Personal data will be stored for the duration of the contract and for 6 years after its termination (in accordance with the limitation period for civil law claims and tax obligations). Data processed for marketing purposes will be stored for 3 years from the customer's last activity. Personal data for which you have given consent for processing will be stored until you withdraw your consent.
The Customer may make any changes regarding their personal data by sending an appropriate declaration of will to the email address sklep@frenzyplus.com or to the company's headquarters address. Frenzy+ reserves the right to refuse deletion of Customer data if their retention is necessary for the pursuit of claims or if required by applicable law.
§ 5. Right to View, Correct, Delete Personal Data
Customer can access this Privacy Policy (or Terms) at any time through a link placed on www.frenzyplus.com and make a printout. Recording, securing, making available and confirming to the Customer essential provisions of the sales contract for goods and services takes place by sending to the Customer at the provided email address and by attaching to the shipment containing the order a printout of confirmation, order specification and receipt (VAT invoice).
Frenzy+ declares that it processes personal data in accordance with GDPR and personal data protection law and that it applies technical and organizational measures ensuring protection of processed data appropriate to threats and categories of protected data, and in particular protects Customer personal data against disclosure to unauthorized persons, loss or damage.
User has the right to view and change their personal data at any time, as well as to demand immediate deletion from the Administrator ("right to be forgotten").
§ 6. Sharing Personal Data with Third Parties
Personal data collected by the Frenzy+ website is directly accessible only to authorized employees or collaborators of Frenzy+ and authorized persons handling the Frenzy+ website who have been granted appropriate powers of attorney.
Frenzy+ may share collected Customer personal data with cooperating entities such as: courier companies, payment processing companies for Customer order fulfillment. In such cases, the amount of transferred data is limited to the required minimum.
Your personal data may be transferred to payment operators: Przelewy24 and courier companies fulfilling order deliveries.
Furthermore, information provided by the Customer may be disclosed to appropriate public authorities if required by applicable law.
§ 7. Disclaimer
Frenzy+ is not responsible for Customer actions or omissions resulting in Frenzy+ processing their personal data in the manner specified in this Privacy Policy.
§ 8. Right to File a Complaint with Supervisory Authority
You have the right to file a complaint with the supervisory authority dealing with personal data protection – the President of the Personal Data Protection Office.
§ 9. Automated Decision Making
As part of Frenzy+ store operation, we may use automated decision-making mechanisms, including profiling, which consist of:
- automatically adapting displayed products based on purchase and browsing history
- personalizing marketing communication and promotional content
- automatically categorizing customers for loyalty program purposes
Customer has the right not to be subject to a decision based solely on automated processing and may request human verification of the decision.
§ 10. Personal Data Security
The Administrator makes every effort to ensure Customer personal data security. The following security measures are applied:
- connection encryption using SSL certificate
- database protection against unauthorized access
- regular system security updates
- regular data backups
- using access authorization with individual passwords
- staff training on personal data protection principles
§ 11. Content and Offer Personalization
Customer personal data may be used to personalize Frenzy+ store offers, including in particular for:
- suggesting products adapted to Customer preferences
- preparing personalized clothing recommendations matching Customer silhouette
- adapting marketing communication to shopping preferences
- informing about product availability from observed categories
- notifying about promotions concerning favorite product categories
§ 12. Questions, Requests and Final Provisions
Please direct all additional questions and requests related to the Privacy Policy and your personal data to the company headquarters address or email: kontakt@frenzyplus.com
In matters not regulated by the terms and conditions, the provisions of the Civil Code and relevant Polish law acts apply, in particular the Personal Data Protection Act and GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC).
RENATA WIERUCKA-FRASIK "VITBERGBIS" reserves the right to make changes to the Privacy Policy.
Publication date of current Privacy Policy version: 21.03.2025
